Proccessing & Shipping
Normal processing time is 1-4 BUSINESS DAYS. All orders placed during large sales or restocks are subject to a 4-6 BUSINESS DAY processing time. Please keep this in mind when placing your online order.
UPDATED :Aug 2, 2021
COVID-19 Processing and Shipping Update
Please expect shipping delays on all orders shipped USPS or UPS. Due to the handmade nature of our products, we currently only restock our shop once a month, because of this we normally experience high order volumes for our restocks. It can take anywhere from 1-14 business days to process and ship your order. Please keep in mind during sales orders may take longer to process & ship. Orders are NOT shipped until processing is complete.Due to COVID-19 orders MAY take anywhere from 1-14 business days to ship.Please give tracking numbers 24-48 hours to update AFTER receiving your shipping notification via email. If you receive a tracking notification but are unable to track your package please notify us via email and we will work with the postal service to get the matter sorted out.We are currently experiencing high order volume, please keep in mind we are a small business, and our products are handcrafted in small batches. Our team only consist of two people that work diligently to craft,process,and ship orders. We thank you for being understanding and patient at this time.
COVID-19 Processing and Pickup Update
Due to COVID-19 orders MAY take anywhere from 1-5 business days to be marked "ready for pickup" .When your order is ready for pickup you will receive a notification via email or text with pickup instructions and address.
Processing
After placing your Urthly Kreations order you will receive an e-mail stating that your order is being processed. Processing may take 1-4 business days for your order to be processed.
If your order is placed Saturday -Sunday it will began being processed on the next business day (Monday). If an order is placed on Friday,processing MAY take up to 4 business days (Friday,Monday,Tuesday,Wednesday).
Please note, during massive sales, processing can take 3 - 15 business days.
Urthly Kreations Apothecary products are handcrafted,and take time to prepare. Please allow us time to prepare your order to ensure we make your Urthly K. product(s) perfectly! Urthly Kreations Apothecary thanks you for your patience!
*DISCLAIMER*
Saturday, and Sunday are not considered business days. Please keep this in mind when ordering. Orders made on these days will not began being processed until MONDAY. No orders will be sent out until the order has been processed.
* Processing means the time it takes to receive a payment for your order + the time it takes to create your order .
International Shipping
Urthly Kreations Apothecary assumes no responsibility for customs fees. If you purchase from our store it is up to YOU to pay duty/customs fees.
Shipping
Due to the handmade nature of our products, we currently only restock our shop once a month, because of this we normally experience high order volumes for our restocks. It can take anywhere from 1-14 business days to process AND ship your order. Please keep in mind during sales orders may take longer to process & ship. Orders are NOT shipped until processing is complete.
Urthly Kreations is not responsible for any delays on the behalf of our mail carrier.
Please not that choosing (1 day shipping) DOES NOT speed up the process of you receiving your order. It only dictates how long it will take the shipping carrier to deliver your items. If you would like to "Rush" your order it is an additional $6 fee to move your order ahead of other customers. Otherwise your order will be shipped in the order of which it was placed.
Please not that choosing (1 day shipping) DOES NOT speed up the process of you receiving your order. It only dictates how long it will take the shipping carrier to deliver your items. If you would like to "Rush" your order it is an additional $6 fee to move your order ahead of other customers. Otherwise your order will be shipped in the order of which it was placed.
After your order has been processed the shipping method/ shipping address is not able to be altered. Before completing your order please ensure that ALL information is CORRECT, we are not able to change information after it is in our system. Urthly Kreations Apothecary will NOT be held responsible for packages delivered to incorrect addresses provided by customer. If a package is returned to us you are eligible for a refund minus a 17% restock fee or you may pay to have that item reshipped. If a package is lost or stolen YOU must contact us via email and we will file a clam with the carrier. If are worried that your package may be stolen you may request that a signature be required for your package to be left at your shipping address. This will be an additional $3.00 and is only available upon request. Urthly Kreations Apothecary will NOT be held responsible for lost or stolen packages after they have left our hands. All orders are shipped via USPS or UPS and are automatically covered with insurance if lost or stolen.
For any questions regarding processing & shipping, e-mail us at urthlykreations@gmail.com.